When i booked the room it said it came with a microwave, so i prepared to have a microwave and purchased food accordingly. There was no microwave in my room. Very disappointing! Honestly I loved everything. It was my first and definitely not last. The room was clean and very nice.
Also several different choices on resturants. I have never experienced good service with the other cocktail waitresses in other casino, but they were amazing in this casino. The smoke in the casino bothers me. Family atmosphere and plenty of activities. Check in time took way too long yet they had 6 registers but only two of them were operating. My room was at the very end of the hallway and the view we had was terrible. Some of the waitresses and slot-machine staff were a little rude.
No microwave in our room. I loved that it is kid friendly the bowling, games, movies theater were great. The only thing I would change is adding more channels to the tv. It will cover all ages between everything else was great.
A housekeeping gratuity was automatically added to the amount stated by Booking. Close to the airport and the shuttle service. Reserve King bed received 2queen, beds them self was good just used to King,. Really everything, room beautiful and clean, food great amenities were convenient and personal very friendly and helpful! We could not stay longer. We such a great time. We did not even have to leave the hotel for anything, you had everything right there. Enjoyed the pool and the food pool side is amazing and worth ordering.
We had the hummus and veg. Breakfast was very expensive. However there is a Starbucks in the lobby by the casino that fit the bill perfectly for us. Pool area is amazing. We had pot smokers across the hall and the smell came in under our door. They took care of it at Sierra but it was very bad for the cost of the room. I can't find my receipts, pls check.
GSR Bowling Center (Reno) - All You Need to Know BEFORE You Go (with Photos) - TripAdvisor
My room was clean but sections on the carpet were dusty like around night stand legs. The mirror hung on the wall was dusty in places. Certain light fixtures were loose and looked to be needing attention. The bathroom fan put out a bit to much noise. The tiles you installed on the outside going from the main entrance going down towards the northern entrance the clubs was slippery with just a little bit of water on them.
That is a slip and fall waiting to happen! The GSR may want to think about adding some kind of anti slip coating before the rain season. The facilities had everything some guests may be looking for. I do not drink so the bars and clubs do not apply and I stop gambling after my set limits on the slots machines.
The quality of the food from vendors on site way always fresh. I had several questions and the employee I spoke to was professional even though he was rushing off to someplace. The check in staff were also very helpful and spoke very clearly. No one answered for room service when I called and just purchased the breakfast in Grand Cafe. It ended up working out. The staff was exceptional. Everyone was helpful and seemed happy to be there. I appreciate the water in the rooms and the responsiveness to the need for service. I like pretty much everything. So convenient and easy to find food, restaurants, bars and stores.
Beautiful view from my room too. I would love to stay at GSR again. The hotel is very clean, have variety of stores, nice pool, and many other sports entertainment. I would recommend anyone to stay at this hotel. The pillows were terrible. A little to warm for sleeping. For your info; the bathroom fan was way to loud and outdated. The so called heating lamps were useless.
Need to get rid of them and install a nice quiet fan.
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Cigarette smoke, but that's a Reno casino hotel for you. Sometimes there was a short wait for the elevators to go up to the room. We did not try the buffet. Did enjoy sushi dinner at Rim. I requested for non smoking and higher floor. Was only at the 8th floor and can smell smoke inside the room. Some elevators not working which causes long line or delay. To check in it took a long time or long line. Hotel was overall clean, safe and bright. The airport shuttle was a. The prices of the cocktails out by the pool were too high.
One o the hot tubs was way too hot, forcing everyone into only one hot tub. Perhaps one should even be designated for adults only even in the regular area. Charlie Palmer restaurant was excellent as were the game facilities for the family. Also enjoyed the country music and line dancing as an option.
I think that all of the pool cushion being dirty was pretty gross. The room bathroom lights too dim to put makeup on. The room also too dim to try to put makeup on. I think it was comparable to a nice place in Vegas. I would consider coming here instead of Vegas for my next vacation. I think the room was nice. Room was no internet and the room smell smoke cigarette very bad.
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Requested to move another room that day , but no room available. Next day moved to room , the room have TV but it was not working. It always take a long time to check in. There were only two people working and 12 people in line. It has been this way every time we check in. Front glass doors to heavy for elderly, disabled or strollers.
Pool and hot tub hours should stay open until 10 PM at all times Have double queen rooms at the front of hallways rather at the end of long, long, wing. Unable to book a room at front desk or use a phone to call number. Floor 25 did not explain the lounge25 is an additional cost and not a amenity. Large clean rooms, parking and staff. Really just the customer service everywhere we went.. We were literally told at Jonny Rockets when we were given a strawberry shake after we ordered a chocolate one a separate staff member who had not even had contact with us told our waiter that we were scamming him..
When we arrived they only had one room available instead of two I paid for.. Not impressed with the late checkout policy compared to literally every other casino and hotel chain. Not a fan of indoor smoke. Room was remodeled since my last visit and felt nicer. There was a weird convention going on with people dressed in fury animal costumes and they were everywhere until late hours in the evening crowding the elevators and restaurants, etc.
That was the only annoyance. The room was nice and clean but some of the outlets did not work. They had some type of Convention going on. Thousands of people. This was awkward and uncomfortable. I can't start to explain this. I will be going forward. Check events. They Hotel staff was great, The room was Beautiful. The beds where super comfortable. I had the Buffet Brunch Buffet. Omg so many choices it was delicious. Wish I would have tried the Dinner. The staff was a bit rude when we checked in. I called the day before we checked in to ask them when the pool opened and the guy told me 9, so the next morning we got all ready to go swimming and i called the front desk again to make sure the pool was open cause it was a pretty far walk from where we were, she told me it didn't open till When i told her somebody yesterday told me it was 9, she was pretty rude about it.
Also the room said it would have a microwave and it didn't, even though there was a spot for one and when i called to ask for one they said we don't have microwaves. The rooms were nice, I loved the pool area! My girlfriend went to get a players card. It was her birthday and no one said oh happy birthday. Other casinos always acknowledge a birthday. And the check in staff was so bland.
Not friendly at all. The staff should be too. The room was big and there was a coffeemaker. The golfing area was great. Maintenance support, I mentioned twice about an elevator been broken on the floor 8 where you push the buttons, electrical cables exposed and almost got electrocuted. That i requested a double bed in my room and we didn't get it, My son and daughter end-up sleeping on the carpet, that i did not like at all!!
But everything else was very good. The cleaning staff very awesome person, His manager on duty was very nice to as.
The room very nice and clean, plus very big rooms as well,. We weren't told about the convention that was there, which didn't allow us to use pool on Saturday. The staff was accommodating though. The Hotel was immaculate, staff was great from restaurants to housekeeping, and front desk staff. Check in - Preet. Very unfriendly. Not willing to help. ZERO personality. I was very embarrassed by the way I was treated. I was told we would have a pool view and we ended up with a roof top view.
Grand Theater - Willie Nelson. The hotel guest services was rude, hung up on me. Had an attitude when I simply wanted to say our microwave was missing from our room. Her name was Lashanda or Lawanda. Food is a bit pricey. Cantina was very good. No hassles at all. Sign in was so smooth and helpful.
Ease of taxi service, the same driver picked us up downtown after our venue gave me his phone to call. Room was excellent, no hidden charges.. Room keys work great. Check out using the TV in the room. The crowds and took forever to get to our room, also wanted to go to hottubs for my birthday and they were Closed due to some party, wish I would have known Also the gaming was pretty awful, slots were very tight I played several machines and they were awful I like GSR..
I wont recommend to anyone to play there, very hard to win or even break even.. There was a convention of Fur Babies which caused long lines to get on the elevators. We stood in line for over 30 minutes to get to our room after checking in. Had a 20 minute wait later that night. The room was comfortable and well appointed. Trouble checking and staff wanted to blame the problem on everything except the hotel itself. Asking questions about property, facilities, local attractions were always met with an attitude of being bothered.
The room was spacious and clean, but very dark. The one thing we didn't like was that it seemed to be short staffed when we went to the pool on Tuesday. We didnt get good service whatsoever. Everyone was very helpful and nice. The hotel itself is definitely one we will be returning to. The elevators were being repaired so that took a lot more time to get to and from the rooms. Ease of location near the convention center but not so close. The valet parking attendants were kind and very quick! Especially considering the number of volleyball parents there that weekend. Staff was very kind and supportive.
Bed was super-comfy! Several times, security took us to the service elevators but that seemed to be very frustrating for staff who now had to wait for rides up or down. They gave us dirty looks or grief at times. There were a lot of people waiting for tables, even though there were many empty ones. They were just not cleaned so the next group could be seated. Once we did get seated, it took forever to get the waiter to take our order or the check. Will not eat at this hotel again. The room was super clean and newly renovated. Check in line was long.
Wait for elevators was very long one night due to a concert on the premesis. Room was clean, amenities and restaurants are great. Had to sit in puke for a Willie Nelson concert! The line was so long we didn't get in until Willie had already played 20 minutes! And he only played a hour total! Was a horrible experience! The pool closed much too early in the evening beginning of May. The check out was at the counter was frustrating because their accounting system makes it difficult to get a Net Net price that will match your booking. Once you get out of the hotel, there are a lot of homeless I witnessed a fist fight between two of them that would have really required police intervention.
Modern large room and large beautiful bathroom. Pool and jacuzzi facilities were excellent. They depend how many "chillers" they will use on busyness.
Basically, if its not that busy, they will only use one. We have to ask for fans since it's really hot. Everything is in one location. Family friendly. We went on a weekday so, its perfect for us and our kids. Check-in was a nightmare. We waited in line for 35 minutes before being helped since they only had one person working at the desk.
Bad first impression, but we were happy with everything else. I had two children under 3 with me. We had to wait 2hrs for a clean room. They tried to talk me out of a non smoking room. There was a lamp that had our chargers plugged in on them. When we woke up we smelled smoke. Looked around the room. It was the lamp with the chargers. The chargers were burnt in the inside. The location was great. The scenery was very nice. I booked a double with two queen bed and when I got there to check in I was told that my booking was a request not a guarantee because I booked though a third party.
That they only guarantee the room booked if I book though them. I ended up with a room one King bed for three guest. With s rollaway. I may have gotten a better price for my room but not good enough to have one of my family members sleep on a rollaway. Error: Please enter a valid email address. Error: Oops! An error has occurred. We've sent you an email so you can confirm your subscription. Invite Hosts List Your Property. We have more than 70 million property reviews, and they're all from real, verified guests. Local Weather. Powered by Weather Underground. Improve This Listing.
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