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Snap up more savings with Oak Furniture Superstore Unsure where oak fits into your home? Take a bit of inspiration from the Oak Furniture Superstore blog, featuring monthly summaries of recent releases, award-winning furniture and tips on what sized furniture best fits into your home. It doesn't cost to take advice, so take plenty of it in this chronicle from some of the countries leading furniture experts. Yeah right. They do not email you updates on your order. You have to keep calling them and half of the time they do not answer even during their supposed business hours.
Extremely frustrated with this purchase. October 15, Karl Hendricks. No contact from FurniturePick unless you change your mind!
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Still fighting with "Customer Service" who's sole responsibility it seems is to bully customers into submission. Before buying make sure to read the fine print you only have 24 hours after placing the order to make any changes, after that you are July 19, Charles Asch. These guys are horrible! The worst service ever! Table arrive damaged. Eric from their Claims Department accused me of damaging it. Getting them to agree to replacement was a huge fight. They scheduled the delivery of the replacement 6 weeks later. I waited all day. They never showed up. I called them and Eric told me that it had arrived to them damaged and they cancelled the delivery without informing me.
Max, who is in charge of their delivery company is non-responsive. They know nothing about customer service. They were scheduled again to deliver to me today and gave me a 4 hour window. The driver calls and says he is 10 minutes away. I waited 25 minutes then had to pick up my kids and left.
They arrive after the window of time and refused to leave the item with my building staff. July 12, January 17 I follow up with an email, where is my order. Answer: on the way.
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February 23 , received the order, 2 and half months later. February 26 I contacted FurniturePick by email and submitted pics, the top of the table is damaged. They called me and said the only thing they can do is send a marker. Never received the marker. December Im checking the stability of the table and chairs as I'm getting ready for guests.
Chair's leg is cracked looking like was following the lines of the wood, definitely very low quality of wood used and no quality control. I contacted FurniturePick sending them pictures as well. No answer!!! This is not the most expensive set but definitely not the cheapest. February 18, Miriam V. Like the fact I was offered a coupon over their site plus they had free curb side delivery.
Always a plus. December 5, Andrew L. They were flexible with delivery schedule and furniture arrived safely.
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I was worried after reading various reviews but my experience was positive. December 4, I ordered a dresser for my sons room and was told it would be delivered between pm. No one came during that time and so I emailed the company which never responded.
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That evening at pm when my whole family was asleep, my doorbell started ringing!! It was the delivery people who could not have cared less they just woke two small children! When I emailed the company again, they first said, well they out source the delivery and to make it up to me, offered me 2 free pillows???
What kind of customer service is that? Like 1. July 18, I sent my final payment on March 24th which was a Thursday, when on April 5th 9 days after my check was sent I still had not heard about my order I called their customer service line. I was told that the P. Box was only checked on Fridays and that they were not going to do anything for me until Friday the 8th. I asked to speak to a manager because why would they ask people to send checks to a P. Box if it is only checked once a week. If that is the case my check should have been there on April 1st--one full week after my check was sent and the second Friday after my check was sent.
Why do I have to wait until the 3rd Friday after my check was sent to hear about my order?
The customer service rep was very rude and dismissive of my concerns about my furniture taking almost 4 weeks to get to me. Stated there was no manger, "there is no one above me here" and they would not check to see if my check had arrived nor would they give me a curiosity call when my checked arrived. I was told they have more customers than just me.
I will never do business with this company again and would advise against anyone to do so. This is an update to my last review--during the week of April th I called and got a confirmation that my furniture would be delivered the following week. I also received an email from furniture pick that stated my furniture was being prepared for shipment.