They make you feel an important customer.
Mobile Phones, Tablets, Broadband Plans | Vodafone Australia
This is the reason that I remain with TPG and recommend this service to my friends and family. What is good about TPG is the customer service - keep the customer service the way it is - its unique - they are polite - any problem I have had has always been fixed first time. I love TPG and it's great value for money. Check our coverage here. Don't want to pay anything extra? Decide how much you want to prepay for excess and excluded usage. TPG Mobile is a prepaid service which is renewed automatically each month for your convenience. Because we're prepaid, you don't have to worry about bill shock.
Start on our cheapest mobile plan and move up and down as you need it.
Don't forget your online password so you can access your account details. Your International Roaming bond will be credited back to your account 30 days after you have deactivated international roaming. This is to ensure we have received all or most of your call records from overseas carriers. You can use them but you may need to change them to use the international prefix and area codes.
Remember to drop the 0 out of the area code 08 would become 8, 02 would become 2, etc. Not all services are available in every country you may visit, or are offered by every network you may choose. When you reach your destination, check the local networks for the services they offer. Each SMS you send has two components. This includes an international and local component and is displayed on your bill as two separate entries. You can request to activate or deactivate international roaming in your Mobile Service Control Panel by following the steps below:. You will be charged with the International Call rate for Roaming, as call recipient will still be considered as an International Number even if the number is an Australian number.
Please view our roaming charges here. Premium services are provided by third party content providers whom give you access to various types of content or payment services via fixed line or mobile phone. Examples include:. They can be purchased by making a phone call, sending a text message, or requesting them via the internet or data connection from your mobile phone. TPG has been involved in building fibre optic cables to Vodafone mobile base stations as part of their effort in transforming and improving their mobile network.
As Vodafone's key construction partner, we are in a great position to understand the improved quality of the Vodafone mobile network. We are so confident about our work with Vodafone that we have decided to move our mobile customer base from the Optus network to the Vodafone network. We are inviting customers to move to the Vodafone network in batches as there are limitations on the number of customers that we and the industry can accommodate transferring daily.
Eventually all TPG mobile customers in the Optus network will be invited to move. The entire migration process will take several months. Once you are invited, we will send you a new SIM card which you need to activate in order to start your new plan on the Vodafone network. You can pop out the size SIM you need, and pop the pieces back together if you need a larger size. You will remain a TPG customer. There may be changes to your mobile plan in the Vodafone network. In general, the changes are beneficial for you but please go through the details of your new plan including the Critical Information Summary to assess whether it is suitable for you.
We do expect to eventually discontinue our mobile plans in the Optus network. We are confident in the service and plans we offer on the Vodafone network and we recommend you accept the invitation to move to the Vodafone network as early as possible. If you do not accept the invitation and your existing plan is discontinued in the future, we will of course provide you with the appropriate notice. If you are not within a 4G coverage area or your mobile handset is not 4G compatible, the mobile service will automatically switch over to 3G or 2G and speeds will be much less than that of 4G.
Once you are invited to move to the Vodafone network, we will send a new SIM card to you free of charge. When you activate your new TPG SIM card online, you will be given the option to choose from the plan specified in the invitation we sent to you and the plans TPG currently sells.
No, the offer is available only for the TPG mobile service number addressed in the invitation. The offer made to you is based on your existing mobile plan. You can also view your internet and call usage, activate your mobile SIM or change your password. Excess Data: 10c per MB. Thank you for submitting your details. We will be in touch shortly. Unfortunately an error has occurred when processing your request.
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If you continue to experience the same problem, please contact TPG on for further assistance. No Yes. New Mobile Registration. I want to change my existing TPG mobile plan. Download PDF Your browser does not support iframes. Why TPG Mobile?
TPG Mobile Phone Plans Review
Important things you need to know. Call Rates. All International call rates apply to calls originated in Australia. Rates below are shown per minute and billed in 30 second increments. All rates listed are inclusive of GST.
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Rates are subject to change without notice. Rates below are shown per minute and billed in per minute increments. Activating International Roaming You must activate international roaming via My Account before going overseas. Roaming Charges Your mobile usage while roaming will be charged the rate for the zone you are in, as shown below. International Roaming International Roaming allows you to use selected services while overseas with your mobile phone using your existing mobile phone number. Activating International Roaming You must activate international roaming via "Your Account" before going overseas.
Coverage Your browser does not support iframes. Important Things you need to know. If the data usage exceeds your included data, charges will be taken out of your Prepaid Balance. If there is insufficient fund in your prepaid balance, your mobile data will become inactive until your prepaid balance is topped up to a sufficient level.
TPG will endeavour to warn you via SMS when you are about to exceed and have exceeded your included plan value amount. TPG displays the information regarding usage to you via the 'My Account' section of this website 15 to 30 minutes after you accrue it. You are responsible for any usage irrespective of any warnings. To check the data usage charges, please visit callrates. Monthly Usage Quota and Data Enabling and Using Mobile Data: By enabling DATA, you are able to use services like internet browsing, email, navigation, downloading maps, checking the weather and other online services on your mobile phone.
If you exceed your plan's Included Mobile Data value, additional excess data usage charges will be payable in accordance with the terms of the plan you acquire. Any unused Included Mobile Data in a month does not roll over into subsequent months. The data usage records in the "My Account" section of the TPG website may be delayed by up to 30 minutes. Some mobile phones have the capability to run multiple data sessions at the same time. This will be recorded in your mobile usage as overlapping data usage within the same time periods.
More Information Personal, non-commercial use only: All T4G plans are for personal use only and may not be acquired by companies or businesses or used for commercial purposes or in a manner that may adversely affect the mobile network. Frequently Asked Questions. Service How do I activate my Sim Card? Where do I find information on call charges? View our call rates at callrates.
How am I billed for my mobile service? If there is insufficient funds in your prepaid balance, you will not be able to make any usage that is not part of your included value. Can I bring my own phone? Of course! Although, you may be required to unlock it from your previous mobile phone provider. How is TPG's mobile coverage? What is 4G? Does TPG support 4G?
- TPG's simple prepaid plans offer plenty of value at every price point.;
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How to turn on 4G on my handset? What will happen if my phone is not a 4G phone or I am outside the 4G coverage areas? You will be limited to 3G or 2G and speeds will be much less than that of 4G. How do I activate my voicemail? And how much does it cost? How do I check my usage and monthly statement? How would I be charged? Can I use my TPG mobile overseas? My phone is locked to another mobile provider. How do I unlock it? What happens if I use less than my Included Value? What happens when I use more than my Included Value?
My phone is asking for a PUK code. What do I do? I cannot make any outgoing calls from my mobile, what's wrong? My phone says that I have a Sim Card error. What's wrong?
Why TPG Mobile?
What do I do if I lose my phone or if it gets stolen? I am having problems with my mobile phone. Who can I call for help? What types of usage are excluded from the T4G plan? All other usage charges are excluded. Is there a flagfall or call connection fee for diversion within Australia? Are there any restrictions or terms pertaining to the unlimited aspect of the T4G plan? Are calls to 13 and 18 numbers included in the T4G plan? Excess usage will be charged out of your Prepaid Balance. Click here to view the rates. What happens if I exceed my plan's Included Data? Can I use my current mobile phone when overseas?
Where can I get information on international GSM coverage? If I need to hire a mobile phone, where can I find one? How can I reduce the costs of incoming calls while International Roaming? How are my bills paid while I'm away? How will I receive my bills while I'm overseas? When will my International Roaming bond be refunded, if taken? Can I use phone numbers stored on my mobile phone when overseas? How do I activate or deactivate international roaming? You can request to activate or deactivate international roaming in your Mobile Service Control Panel by following the steps below: Log into "Your Account" at www.
No, TPG mobile does not support premium services. Will TPG invite me to move to the Vodafone network? If I accept the invitation, will my number get transferred across to the Vodafone network? Will there be any changes to my mobile plan? What happens if I don't want to move to the Vodafone network? How can I check the mobile coverage in my area and if my device is compatible with the Vodafone network? Please check our mobile coverage page. Will I have access to the Vodafone 4G network? Is there any fee I have to pay to move to the Vodafone network?
Can I get a current plan TPG sells rather than the one being offered to me in the invitation? Someone I know received an invitation from TPG with a different offer from the invitation I received.
Can I get that offer? Forgot your password? Give us a call or sign up online Call Let us call you Buy now. Contact Alcatel. Alcatel User Guide. LG User Guide. Mitsubishi User Guide. Motorola User Guides. NEC User Guide. Nokia User Guide.