Make your return within 30 days of the shipment date to receive a full refund. If you miss this cutoff and return after the day mark, you will be refunded via an emailed e-merchandise credit.
As long as the item is unwashed and unworn and within the day window, it can be exchanged. If you are outside the day timeframe, contact UO customer service to see if you can still request an exchange. Yes, unless you are returning furniture. Prior to returning regular-sized items like clothing, shoes and small home decor items, you can request to receive a free pre-paid return shipping label from the company. When returning oversized items like furniture, however, you will be responsible for return shipping and packaging costs.
Urban Outfitters can be a bit on the pricey side without a promo code or seasonal sale.
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In fact, its founder and CEO Richard Hayne was a trend-setting entrepreneur himself, having started the company after spending two years living in Alaska and working with indigenous Alaskans. A lesser-known tidbit about this popular retailer is that its employees are not only allowed to bring their dogs to work with them, but they can also take them out to the complimentary dog park for a midday doggy break.
While the reviews for working at Urban Outfitters are almost spotless, those for shopping here indicate a few possible snags. Quite a few customers have reported issues with unexpected order cancellations, receiving the wrong order, hassles with the returns process and poor customer service. True to its core value as being one of the top retailers to cater to younger generations, Urban Outfitters has accounts and is active on most social media platforms out there. If you dig the music you hear when you shop in Urban Outfitters stores, search for UO playlists on Spotify to listen to those same rad jams on your phone.
Keep tabs on its other social media accounts for sale announcements, style inspiration and the occasional adorable dog pic. Urban Outfitters remains one of the most popular clothing brands, especially among teens and somethings. Although its regular pricing can be a bit high, the company offers sale and clearance items daily on its website.
If you made a mistake entering in shipping or billing information, contact UO customer support directly for assistance. All you have to do is create a free Urban Outfitters account through its website and sign up for the rewards program. Some oversized and furniture items may require truck delivery and do not qualify for standard shipping.
Orders must be shipped to Canada.
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