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Everyone was friendly and courteous. John L. Have used this location for several years. Have never hade any negative experiences. Andrew was very courteous to us. The Customer service was fantastic. Jack C. The all male staff was a change from who usually staffs this location. The men were discussing who might be the next assistant m The men were discussing who might be the next assistant manager and generally were all about evaluating co-workers who might be considered for the position.
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There was a hierarchy among the workers and the "professionalism" in their interactions and communications with each other seemed forced and artificial. There was a discussion on who would be down in the pit, and the implications were that the work in the pit was of lesser status as opposed to being an inspector or the "man-in-charge.
The staff was friendly, but I did feel intimidated by the intense explanation of why I needed other parts. I also feel they felt I also feel they felt the need for such a lengthy explanation because I am a woman. I am fully aware of the function of the extra parts and service for my car.
John A. Very professional and good communication. Jim Redd. The staff was very nice. I have been going to this shop for approx. Everyone from manager to techs have been very Everyone from manager to techs have been very professional and helpful. Elriquin A. Estelle N. Chris Hayes ,manager made what I thought was a problem very manageable.
Thank you Chris and Thank you Chris and Lois! I trust the staff. I have recommended them to friends and they were very satisfied. I especially like that I am usually in and o I especially like that I am usually in and out in no time. Great job Valvoline! Donald Lee. There is no TV in the waiting room and the chairs are not comfortable. People working there are down right friendly.
Also, the price is right for the level of service I received. Friendly staff, fast service. Phillip T. Tech was very knowledgeable, courteous, and efficient. Nice, friendly service. I was stuck in my car. I would have rather gone into the waiting area. Eventually received the level of care I return for. Suppose Chris should never take lunch. Staff was nice, knowledgeable, and friendly.
Diggy D. Staff was great! Allowed us to sit in our car while the oil was being changed. Showed me the filters, checked all my lights, off Showed me the filters, checked all my lights, offered services that I may have needed. Very nice people there. Overall friendliness of the staff and speed of service.
Fast and friendly service. Vivian, my attendant, was extremely professional, personable and helpful during my visit. It was my second time to encounter Viv It was my second time to encounter Vivian and she's simply one of the best! Chris did an excellent job customer service wise.
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Overall, Chris made me comfortable to come back. They were efficent and knowable and done quickly. Carlo L. Staff was quick, efficient and friendly. Got to wait inside my truck. Saw what was being done and everyone seemed happy. Just a pleasant vibe. Bill R. I was satisfied and will be back! Chris and Lois were great, friendly, and fast! James H. During the tire rotation the tech stripped the lug nut. The tech quickly came in and told me of the problem and that he was goin The tech quickly came in and told me of the problem and that he was going to replace it free of charge.
That's what I call service! I have been coming to this location for years and this is the service that I have came back for over and over. Very good customer service. They are always so friendly and they got me out quick. They knew I had a appt in less than 20 minutes and they made me a priori They knew I had a appt in less than 20 minutes and they made me a priority. Golden Nugget. Great staff, especially Vivian and Lois. They always take care of us. Rob does a great job as well.
Great service! Explained everything! Fast and Easy! Love coming here! Matt Nelson. Excellent service.
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Great knowledge and help. The staff and manager Chris was excellent very professional. Chris was voice very informative on suggesting need maintenance. I was totally impressed with the Valvoline experience. Tonia P. Consistent friendliness and thorough communication. Mike S. Kris K. Chris was enthusiastic and showed a love for the work he was doing for me. Proud Texan. I have been coming to this location for about 4 years for our two cars I have nothing but the best to say about all of the staff there, both female and male. They are excellent. I just went through the new rules for state inspection and the rules seem rather bureaucratic and somewhat draconian backward.
They seem to foster mistrust in employees coming from a highly controlling management. Taking away the tv lobby, among others? They seem to make employee LESS productive rather than more productive. Seems punishment to the many for a possible mistake of the few. These new rules may make you lose your best employees. Only once in the last 4 years I went elsewhere as I saw a long line of cars at this location. After terrible service elsewhere I ended my coming back to my favorite valvoline branch and preferred to wait which was not long at all than going elsewhere.
You have great employees there, from the mechanic MR. Rodriguez to all the male and female staff. Anyway I hope this Is helpful in some way. Th new rules seem rather backward. You have great staff there, honor them and trust them. Agnes M. Everything that was done was clearly explained. The choices of oil were given and explained too. Everhthing was checked includin Everhthing was checked including blinkers and brake lights. Filters were brought to me and recommendations were printed and also given to me.
I now know what to replace next. Yea , it was easy and dude was a really nice guy. The Gentleman who did the service was awesome at communicating everything I needed. Not sure his name, but he closed on Thursday Not sure his name, but he closed on Thursday night March Thank you Rob for a thorough explanation on my brakes and brake service!
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Always a friendly staff! Byron C. The staff was very knowledgeable and informative. I received advice not expected. Service was quicker than expected. Everyone wa Everyone was friendly. I loved that they showed you the oil stick. Clean waiting area. Friendly customer service. I take my cars I have 3 that i take there all the time.. Friendly staff, quick service ma Friendly staff, quick service made it very enjoyable.
They Guys helping me were excellent! They were very knowledgeable and friendly.
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I love never had such great service while gettin I love never had such great service while getting my car serviced before! I will definitely come here from now on. Dan G. First off, literally everyone is extremely nice and customer service oriented. Make you feel like friends! Also very fast and ex Also very fast and explained everything very well.
Honest upfront employees. No one greeted me when I pulled up, I had to go inside and ask for assistance. Don't have the time. The crew was very professional friendly and efficient. I felt very informed. I will I will definitely return for all automotive needs, I was very impressed. Fast service, super friendly associates. I drive 50 miles to get my oil changed here because its the only place that I've ever b I drive 50 miles to get my oil changed here because its the only place that I've ever been to with such friendly people working that don't harass you about purchasing additional services.
Everyone makes you feel welcome and they get the work done with a sense of urgency! Quick service and friendly customer service. Absolute best service I have ever received when getting an oil change. I have always had great service with this station. All employees from manager to service techs are always professional and answe All employees from manager to service techs are always professional and answer all questions. You make me happy. I'm always happy with the service and I use my coupon and save Thank you so much for great service and friendly staff.
Friendliness of the staff and they appear to have fun while getting the job done. That is why I keep coming back. The whole experience is great. Had to wait a little longer this time but it was real busy. Brought in my wife's car 45 minutes b Brought in my wife's car 45 minutes before and I was in and out in no time at all. James m. Your rep told me that ther Melissa G. Quick and efficient service. Never had to leave my car and very helpful. I love that I never had to leave my car and the custome I love that I never had to leave my car and the customer service was on point.
Stephen A. The customer service was absolutely fantastic. Chel P. Excellent customer service and communication regarding service and pricing! Highly recommend this location! Customer Service was perfect and waiting time was short. Tom P. Friendly, transparent service, they showed me every thing as it was service, I could ask questions and they really answered them Friendly, transparent service, they showed me every thing as it was service, I could ask questions and they really answered them, not in a derogatory way but considerate.
Jane S. The people working that day were very kind and had a great spirit. There is another valvoline that is closer to my house less There is another valvoline that is closer to my house less than 2 mins , but i drive further to use this valvoline location just because of the people! Quick in and out experience, great staff very friendly, quality work.
I called before I went as I was running late. They assured me to come on to the shop. They were very helpful and professional an They were very helpful and professional and checked my car over well. I was traveling the next day when I saw I was past due by 2 weeks. Your staff here is very welcoming and very informative. Thank you. Sally Teplow. John V. I just came in for a quick oil change before dropping off my kid and they were able to do so within my allowed time.
They never They never stop suprising me with there speed and kindness. I really appreciate the service manager Vivian and the techs for getting me in and out in a timely manner. Each time I come the customer service is Awsome and the speed of service is great and I feel safe and comfortable.
Michelle H. They consistently do a great job.
Been coming here for over a year now. The service was great, the employees were fun and interactive with me. They explain everything clear and I was not pressured int They explain everything clear and I was not pressured into anything. Courteous and knowledgeable staff. Not forceful in any way. My son had his oil changed later that day at the same place. Sending all my cars there. Great customer service no haggling about extra services. Please quit showing me the dipstick. They collected the money then it was 15 min before the truck was ready.
Hector R. The crew were already familiar with me and my car. The services were done quickly and they kept me informed every step of the wa The services were done quickly and they kept me informed every step of the way. The personal touch is always a great selling point to most customers. Great job! Ben B. Deb A. The employees were professional, friendly, and informative. The young lady that helped me was courteous, knowledgeable and very pleasant.
The guys that worked on my Durango were fast and The guys that worked on my Durango were fast and thorough. The young lady showed me a problem with my spark plug wiring that I was not aware of. I will be bringing it back to correct that issue. AND the coffee was good! Things were a bit pricey though. I guess that is just the way it is today.
Antar M. Brenda Dunavin. Always sufficient with what they do. Warm staff very fast, freindly and knowledgeable. They checked over everything. I was going to get a state inspection, but just went with oil change. They told my tires needed to They told my tires needed to be replaced before Inspection. Michelle M. Chris, the manager was awesome and the staff is very nice, patient, and accommodating.
They were very friendly, helpful and informative. Quick friendly service. Good past experience. Fast, courteous service and I coukd bring my dog inside while we waited. They did a great job of making get feel welcome! I've been going to this location for years! Customer service is always great! The line was long, but it wasn't because the staff wasn't working quickly. You got slammed by a whole bunch of people showing up You got slammed by a whole bunch of people showing up at once.
The staff worked quickly and did a good job of communicating to customers how long everything was going to take. Roman O. I wasn't pressured to buy anything I didn't need at the moment. Robert B. Great Customer service and a speedy oil change. I like the information of recommended services, I do not care for your pricing models. Bennie K. It was easy and they were finished before I could believe it. I even had my car inspected. It was great. Even thought it took more than 15 minutes the service was excellent.
I was offered to go to the waiting area or stay in my vehic I was offered to go to the waiting area or stay in my vehicle. All of the employees were very nice and helpful as well as courtesy. From now on I will always go to Valvoline for any of my car services needs. Every aspect of my visit was great Scatpack chick. Took a long time to complete service. Oil recommended for vechile was not in stock. Staff was informative but was slow in getting things done.
Great customer service all the time. Steve N. Do not worry about my oil change being done properly. I drive several miles to use t I drive several miles to use this facility. Great employees. Resident of Very nice employees. They treated me and my family very well. Thankful for the helpful advise they gave me. The customer service and knowledge and maturity of the staff I was very impressed. The young lady doing the register was sharp. Everyone was very helpful and quick. I have been going there for about six months.
Everything is done faster now and I will co Everything is done faster now and I will continue to go there for my next oil change. Ken J. Service was quick. I bought in an air filter and they installed it for me. The folding chairs are not very comfortable, but that The folding chairs are not very comfortable, but that wait was so short i did not have to sit in them long so no big deal.
The folks are always very friendly and fast working. The representative and the team were very through and pleasant to work with. It was raining very heavily so they offered to let It was raining very heavily so they offered to let me pull the car out of the bay so I would not get wet. I accepted and had no idea that one of the team members would have to stand out in the rain themselves to guide me out. He did it with a smile during a awful storm. Terri K. There were only 2 bays open and several cars were still waiting to pull in waiting about 10 minutes to do so. It looked like the It looked like there were enough employees to open up another bay.
Once inside, the service was quick and it was nice not to leave my car, so that was a plus. I love coming here! They are always nice and prompt in taking care of me. The staff was very friendly and moved with purpose. Offered services but did not pressure. The employees that serviced both of my vehicles were friendly and courteous and answered all my questions very specifically was The employees that serviced both of my vehicles were friendly and courteous and answered all my questions very specifically was very pleased on how they handled my vehicles.
I highly recommend this place. Brantley A. The staff was very friendly. I think the female's name was Vivianne or something around that. She was great. Explained everythin Explained everything to me about what you offered. She deserves a promotion! I will for sure be coming back. M johnson. Vivian and the crew were exceptional! John W. The staff was friendly, knowledgeable, and expeditious. I got my oil changed and a state inspection and was out of there in less than an hour.
Took care of the issue I brought up. Midas Services. Apply for the Midas Credit Card. Find a Midas Store. Transparency in Supply Chains Act. Arlington , TX My Store. Call Details. Rating: reviews.